Terms of Service for Guests and Lodgers

1.Introduction

These Terms of Service (“Terms”) govern the relationship between Alonta Towers Guest House (“the Guest House”, “we”, “us”) and all guests and lodgers (“you”, “the guest”). By making a reservation, checking in, or staying at our property, you agree to comply with these Terms.

2.Booking & Reservation Policy

• Reservations may be made through our website, by phone, or via authorised third-party booking platforms. A 50% payment is required to secure the booking.
• Unsecured bookings or reservations are not guaranteed and are subject to availability on the check-in date.
• Minimum age for booking is 18.
• Check-in time is 12:00; check-out time is 11:30. Early check-in or late check-out may be available for an additional fee and is subject to availability.
• All guests must present a valid government-issued photo ID at check-in.

3.Payment Terms

• Full payment is required by the check-in date unless otherwise stated. Accepted payment methods include cash, MTN mobile money, Orange Money, credit card.
• A security deposit may be required at check-in to cover incidentals or damages.
• All outstanding charges must be settled before departure. We reserve the right to charge the card on file for unpaid balances after checkout.

4.Cancellation & Refund Policy

• Cancellations made 24 hours before check-in time of the envisaged day of arrival are eligible for a refund.
• Cancellations made after this period or no-shows will incur a charge equivalent to a one night’s stay.
• For all refunds, any costs such as mobile payment system, credit card charge back or bank transfer charges incurred to effect the refund shall be deductible.
• Our cancellation policies are designed to be fair and transparent in accordance with consumer protection standards.

5.Guest Responsibilities

Guests agree to:

• Treat Guest House staff, contractors, and other guests with respect. Aggressive, abusive, or discriminatory behaviour may result in eviction without refund.
• Comply with all Guest House rules, including quiet hours from 10:00 PM to 7:00 AM. Noise violations may result in eviction.
• Use the room and facilities responsibly. In particular, it is strictly prohibited for guests to leave any lit fires on or running water flowing while asleep or not while absent from the apartment.
• Any damage, theft, or misuse will be charged at full repair or replacement costs. Theft may be prosecuted.
• Register all overnight guests. Maximum occupancy limits must be respected.

6.Smoking, Vaping & Drug Policy

• Smoking and vaping are strictly prohibited in all indoor areas. Violations may result in cleaning and fumigation charges.
• The possession or use of illegal drugs is strictly forbidden and may result in eviction and police notification.

7.Housekeeping & Room Access

• Daily housekeeping is provided between 7:00 and 12:00. Guests may opt out using the “Do Not Disturb” sign.
• Guest House staff may enter rooms for cleaning, maintenance, safety checks, or emergencies.

8.Personal Belongings & Liability

• The Guest House is not responsible for loss or theft of personal items unless stored in designated secure locations.
• Guests are responsible for securing their valuables.
• The Guest House may limit liability for guest belongings in accordance with applicable hospitality laws (e.g., statutory limits where applicable).

9.Safety & Security

• Tampering with fire alarms, smoke detectors, extinguishers, or safety systems is strictly prohibited and may result in charges or legal action.
• Guests must follow all posted safety instructions and evacuation procedures.

10.Right to Refuse Service or Terminate Stay

We reserve the right to:

• Refuse entry to guests who appear intoxicated, pose a safety risk, or violate Guest House policies.
• Evict guests for breaches of these Terms, without refund.

11.Visitors

Visitors are permitted during designated hours but must comply with Guest House rules. Overnight visitors must be registered and may incur additional charges.

12.Forgotten Belongings

Items left behind will be stored for 30 days. Guests may contact the front desk to arrange collection. Beyond 30 days, the liability of the Alonta Towers for the left behind items will terminate and the items may be disposed of in the most appropriate means.

13.Amendments to Terms

The Guest House may update these Terms periodically. The latest version will always be available on our website or at the front desk.

14.Contact Information

For questions regarding these Terms, please contact:

Contact

The Manager, Alonta Towers Guest House

Email

[email protected]

Phone

+237 653967765

Address

Alonta Towers Guest House, In front of Adesu Clinic, GRA UpStation, Bamenda