Legal
Confidentiality & Privacy Policy
Last updated:
1.Introduction
We are committed to protecting your privacy and handling your personal data in a secure, transparent, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you book and stay at our guest house, whether through our website, booking system, or in person.
2.Data Controller Contact Details
- Guest house
- Alonta Towers Guest House
- Owned by
- TAKAN Holdings Ltd (Company Reg. No. RC-BDA 2016B 0000051)
- Address
- In front of Adesu Clinic, GRA UpStation, Bamenda
- [email protected]
- Phone (MTN)
- +237 653967765
- Phone (Orange)
- +237 655792613
- Data Protection Officer (DPO)
- The Manager, Alonta Towers — [email protected]
3.Personal Data We Collect
We may collect the following categories of personal data:
- Identification & contact details: name, address, email, phone number.
- Booking information: stay dates, room preferences, number of guests, payment details.
- Technical data: IP address, device type, cookies, and analytics data when using our website.
- Guest communication & feedback: messages, requests, complaints.
- Marketing preferences: newsletter subscriptions or promotional consent.
- Sensitive data: only when strictly necessary (e.g., accessibility needs) and with appropriate safeguards.
4.How We Collect Your Data
- Directly from you when you book a room, check in, or communicate with us.
- Automatically through our website via cookies and analytics tools.
- From third-party booking platforms (e.g., Booking.com), where applicable.
5.Legal Basis for Processing
We process your data only when permitted under the laws of Cameroon:
- Contract performance: managing reservations, check-in/out, and guest services.
- Legal obligations: tax, visitor registration, safety compliance.
- Legitimate interests: service improvement, fraud prevention, and security.
- Consent: marketing communications, newsletters, cookies requiring consent.
6.Purposes of Processing
Your data is used for:
- Managing bookings and guest stays.
- Providing guest house services and facilities.
- Processing payments and invoices.
- Ensuring on-site security and access control.
- Sending relevant updates or offers (only with your consent).
- Complying with legal and regulatory requirements.
8.International Data Transfers
If data is to be transferred outside Cameroon, we ensure protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Binding Corporate Rules (BCRs)
9.Data Retention
We retain personal data only as long as necessary for:
- Fulfilling contractual obligations (e.g., booking records)
- Meeting legal requirements (e.g., tax documentation)
- Legitimate business needs (e.g., security logs)
Retention periods are defined in our internal data retention schedule.
10.Your Data Protection Rights
You have the right to:
- Access your personal data that we hold
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time (for consent-based processing)
- Request data portability
- Lodge a complaint with your local Data Protection Authority
12.Security Measures
We implement technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and staff confidentiality agreements
- Secure payment processing
- Regular security audits and monitoring
13.Children's Data
We do not knowingly collect personal data from children under 16 without parental consent.
14.Updates to This Policy
We may update this policy to reflect changes in law or guest house operations. The latest version will always be available on our website, with the date of revision clearly indicated.
15.Contact Us
For questions or requests regarding your personal data, please contact:
- [email protected]
- Phone (MTN)
- +237 653967765
- Phone (Orange)
- +237 655792613
- Address
- Alonta Towers Guest House, In front of Adesu Clinic, GRA UpStation, Bamenda
Alonta Towers is owned by TAKAN Holdings Ltd · Company Reg. No. RC-BDA 2016B 0000051